Some of broadband ISP Virgin Media’s UK mobile customers are complaining after they were suddenly issued with a replacement SIM card that doesn’t work in their handsets, instead resulting in a “SIM not valid” message on the screen. Please see the FAQ for help on how you find your device’s IMEI number. Virgin Mobile Benefits. Take a look at the things you clicked on again and try to change some options, or start fresh! Ends after 12 months unless you opt to continue. We are not liable or responsible for the failure to perform the Trade Up services, if in any way the Trade Up services are not capable of being conducted as reasonably anticipated due to any reasons beyond our reasonable control, including without limitation the act of default of any third party supplier and/or our compliance with any applicable law or regulations. Device chargers and accessories may not be returned with your Device and hold no monetary value. You won’t even need to log-in each time you use it, just tap and go. We’ll give you 30 days’ notice of the exact increase. To review your Virgin Media Protect Terms and Conditions, Change your 4G plan up or down every month, 99% 4G population coverage – and not just in towns and cities, Get a great online experience and stay connected in more places with fewer dropped calls. Virgin Mobile uses the EE network, which is promoted the largest network in the UK, so it gives customers extensive coverage. Flexible Plans: Change your airtime plan up or down without penalty at any time during your contract. If your use exceeds your monthly allowance you will be charged at the out-of-bundle rate of £3 a day per GB for each day that you use data. Please read the following terms and conditions carefully. General. Mobile Rescue, the app and helpline that connects you to Tech Experts who can help with your phone frustrations (please see the Mobile Rescue Terms and Conditions of Use below for further details). Save £72 with Samsung A50: Saving based on overall value of Consumer Credit Agreement, previously £72 higher. Replacement phones for new SIM - how long to arriv... Can't register online as don't have answer to secu... Identifying telephone numbers on my mobile bill, Login to Your Account, forgotten username, password, Inserting your Nano SIM using a Micro or Standard Adaptor, How to check your minutes, texts and mobile web on the move, Completing your Virgin Media Freestyle Order. Mobile phone insurance covering loss, theft and damage (please see the Insurance Terms and Conditions below for further details). Results announced in October each year and valid for one year. 4.5. Checking mobile phone coverage is a must before a smartphone user can even consider switching mobile providers. Offer ends 03/02/2020. Unused Rollover Data expires at the end of that monthly allowance period. Clinical Communications Solution for Healthcare. 6.11. You can choose from phones and tablets built by the world’s leading manufacturers, with everything from budget mobiles to the best on the market available alongside competitive plans. 4.4. Usage-related charges (including but not limited to calls or texts to premium or international numbers or roaming outside of the EU) count towards the cap; one-time charges (including but not limited to late payment fees and paper bill charges) do not count towards the cap. 5.2. Rating 4.801065 out of 5 (1065) £129.95. You must pay off your loan in full in order to upgrade your handset. Your existing pack will auto-renew unless you have cancelled it or have told us that you wanted to change it. 4.3. We're really busy at the moment, but we're doing all we can to answer your calls. For full terms and conditions visit virginmobile.com/legalstuff. For more about what we're doing in the current situation, see Virgin Media's update on Covid-19. You can also top up by phoning 789 which will give you £5 credit, or you can send a free text to 789222 containing the amount you'd like to top up in denominations of £5 up to £50. virgin mobile. 1.1. Virgin Fibre customers can use up to 7 devices on Virgin Media WiFi at any one time. Virgin Mobile. Mobile Broadband: Usage amounts given as example only. *Standard charges apply, please check with your network operator for rates. Virgin Mobile is part of Virgin Media, and was started up in 1999 as the first virtual network operator. Terms and conditions apply. UK only. The Virgin Mobile app is free to download and easy to use for all Virgin Mobile customers. 30 day rolling or 12 month contract. Check your balance, Topup instantly and enjoy best rates on international calls! You have 14 calendar days from your acceptance or rejection of the Revised Value to cancel your new Freestyle Loan. Virgin Mobile Extras It is recommended you take note of your IMEI number before you Trade Up in case there are any potential problems with your order. Where applicable, any data collected during the course of the Trade Up services will be processed and stored wholly in accordance with applicable data protection laws and regulations. We will use their details to contact them about this offer only. Faster average 4G speed: Based on Ookla’s analysis of Speedtest Intelligence data from 01/04/18 to 30/06/18. Subject to 7.6, in no event shall West One, Virgin Media, their affiliates, directors employees, agents or licensors, be responsible or liable for direct, indirect, special or consequential damages, arising in any way out of the Trade Up Services, including but not limited to, (a) any technical difficulties or equipment malfunction (whether or not under Virgin Media or West One’s control); (b) any theft , unauthorised access or third party interference; (c) any part the Trade Up order or after order process that is late, lost, altered damaged or misdirected (whether or not after receipt by Virgin Media or West One) due to any reason beyond the reasonable control of Virgin Media or West One; (d) any tax liability incurred in connection with the Trade Up; or (e) use of the Trade Up services. Rollover Data is used ahead of your monthly data. Each July your airtime plan will increase by the Retail Price Index (RPI) rate of inflation announced in April of that year. SIM Only and handset airtime contracts: So that you can access our best offers we won’t always show a full list of our Handset and SIM Only plans that are available to buy. 4.1. Voice-Over-Internet Protocol is not supported. No phones? Results announced in October each year and valid for one year. Data Rollover: Unused data from your inclusive monthly allowance will be added to next month’s allowance (Rollover Data). Stay connected to the hotel & get ready for an epic stay. We link to the network coverage maps of each major UK mobile network. See virginmedia.com/legalstuff. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Device Quote as defined in section 4 below will not be used to settle your Freestyle Loan.

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