Find out more about the Ring Chime Pro here. Use the same process to reconnect multiple Ring devices to wifi. If you do opt for a mesh network, ensure that your Ring device is connected to the closest mesh unit. To do this, follow the instructions below: Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process. Poor Quality Video Image and Adaptive Video Play, Fixing Your Devices Falling Offline Repeatedly by Adjusting Your Router, Fixing video errors by adjusting your router, Fixing Device Setup Errors by Adjusting Your Router. What is the recommended Internet speed for Ring Stick Up Cam Wired? If the speed and quality has improved, you will be set! Try moving other electronic devices. These can be things such as obstacles in the way of the signal (big metal objects, big thick walls, double glazing, fridges, microwaves and other devices), the position of your wireless router. After completing one or more of these steps, run the connectivity test through the Ring app again. Other devices can also operate using a 5GHz signal. Two-way audio through the Ring … If you have around 2Mbps or more, we know that the connection is good, however there might be other issues related to different aspects of connectivity. Many modern routers have utilities that allow them to scan for the least crowded channel to broadcast on. Ring recommends WPA2 wifi security. Is your Ring device successfully set up, but the connection is not stable, or your audio and video has poor quality? Find out more about the Ring Chime Pro here. Find out more about the Ring Chime Pro here. Requires a minimum upload speed of 1Mbps, but 2Mbps is recommended for optimal performance. Otherwise, register and sign in. What WiFi networks is Ring Stick Up Cam compatible with? Most of the large internet providers have their own mesh wireless systems, and leading brands also have products available. I have more than 2Mbps connectivity, but my Ring device is still slow If you have around 2Mbps or more, we know that the connection is good, however there might be other issues related to different aspects of connectivity. Second, you can run a long Ethernet cable and install the Stick Up Cam out of your Wi-Fi range. Contact our Customer Support team directly. Ring Stick Up Cam is compatible with 802.11 b/g/n WiFi networks operating on 2.4 gHz frequencies. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For testing accurately, make sure your front door is shut during this step. Please refer to our user manual for details. When the App switches over to the devices WiFi to configure it, the choice of the extender is given along with the other available WiFi. I have less than 2Mbps connectivity If you are getting less than 2Mbps  you can still enjoy the Ring experience, but you may notice lower video or audio quality, or potentially delayed notification, when using your device. The SUCE starts as an access point using some non-specific generated SSID name (Maybe based on its MAC) but does not broadcast it. Most Ring devices are designed to function with a 2.4GHz Wifi signal for the best range. Stand in the same location as your Ring device, about 0.5m-1m away, and run the test. The App then passes the encryption key to the new device. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. If configured for Ethernet then ask if the extender function should be enabled. If your device is connected to a 5Ghz network and is disconnecting from the network or having connectivity issues, you can attempt to connect to a dedicated 2.4Ghz network, provided by your wifi router. you need to reconnect to wifi. If the speed and quality has improved, you will be set! The App also finds out if any of the devices already on the account is set to be an extender and if so passes the MAC to the extender's whitelist. Signal strength is just as important as speed when it comes to transmitting a video image from your Ring device to your Ring app. When its QR code is scanned by the App the MAC of the new device is looked up (if it isn't part of the QR). Let's move forward to make sure your home network is performing as best it can. This article will walk you through the necessary troubleshooting steps to improve your Ring device's connectivity. With the encryption key shared and the new device’s MAC on the SUCE extender a secure channel can be made from the new device to the Ring servers.

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