- Pressing the side button once does not do anything. Any advice? Pushing the reset button for 5, 15, or even 30 seconds does not lead the Blue ring light to pulse. Re: My Chime Won't blink light to connect, Please give our support team a call at one of the numbers available, . Chime won’t connect to my Xfinity wifi. The Chime setup seems to go smoothly until it gets to the part where it connects to the Wi-Fi network. - If I press the doorbell button, the chime will sound and the light wheel will spin in blue. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. It’s not getting power. I tried everything from different outlets to doing a hard reset... nothing. Just a pulsing white light. No power on chime and resetting doesn't work. 6. The shame about it was I was going to do the security alarm and everything. Please advise how to get this chime working again? If the Chime is offline, you'll want to try and reconnect it by setting it up again. If the Ring logo does not begin to pulse slowly, or if this Chime has been set up previously, press and hold the small button on the side of your Chime for five seconds. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I’m pretty upset that I have over $1000 worth of equipment and 1 piece of equipment goes out they bs you like they care by putting you on hold several times to “troubleshoot” then come back on the line and ask you to do the same old stuff. I even got the WiFi extender chime time rule it out but it simply will not go into setup mode. Please use a pen or the small end of the orange screwdriver and hold the reset button for 10 seconds. @rtsoi1978 Thank you for giving that a try! Funny how these things happen when its out of warranty! 1 Kudo Reply. It doesn't mave a mac code to scan and the ring app eventually asks me to push the reset button. Please let me know what will Ring do to resolve this matter. Have you tried resetting your Chime Pro's? If it does not light up or connect then, please call our support team for a more in depth look. The ring pro will chime and blink blue, but it won’t connect to the app. My chime also went out (regular, not pro UPC=852239005109). I was able to set up my Ring 2 smoothly but not with this one. Google Play Store (for Android devices). All forum topics; Previous Topic; Next Topic; 18 REPLIES 18. Can it be fixed? I am having a problem setting up the Chime Pro. If it does not light up or connect then, please call our support team for a more in depth look. I installed my ring doorbell this weekend, using the two wires from my original doorbell. Got a question? Would it be possbile to return it back for a Doorbell 3 plus or a refund ? Have no idea. Contacted ring a number of times. I have the same issue. Have no idea. If your Ring Chime Pro does not seem to be connecting when you’re first setting it up, or is not showing any light patterns, try moving the Chime Pro to another outlet. Last thing you could give a try is to reset the device by pressing and holding the button on the side for 30 seconds. Thank you. Use our Search bar at the top for quick results. If your chime has no power, and it out of warranty, they just tell you to buy a new one. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. Once plugged in, use a needle like @telegare has to press and hold down into the reset button (if you have a button, just press the button, no need for a needle) and do this for 30 seconds. Have you tried to plug it into different outlets, and have you tried a full reset on the chime by holding down the setup button on the side for at least 20 seconds? I’ll keep the company I have. Have reset the router, tried a Samsung 10 and an Ipad. Could you please try setting up the Chime on another device, such as another phone or tablet that has the Ring app on there? Put device closer to the router and even tried using an extension cord and hanging next to the ring doorbell 2. Can it be fixed? Even after trying different outlets the Ring Chime Pro doesn’t glow blue. It was working fine until one night around 1:30am. Mine also went out, no blue light, talks to me in setup mode, won't connect to my network! It's up and running properly, but not ringing the original chime as the Ring button is pushed. Make sure the chime is plugged into a power outlet. Simply scroll down for a step-by-step guide. Once a light pattern appears, it will take at least 30 seconds before the device goes into setup mode. Use our Search bar at the top for quick results. We're taking additional steps to protect our team and help reduce the spread of COVID-19. Using an iPhone seemed to work for me. I'm having the same issue with Gen 1 chime. Feel free to attach a screenshot of which part of the setup it fails at so I can take a look and offer some help. Just won’t connect. Thank you! Pushing thie reset button on the chime does nothing. I try reset for .15 sec ,.30 sec ,1 min ,disconecct for a wile and nothing happening still blue and the app say Offline. If it's not allowing you to complete the setup after trying those steps, I'd recommend contacting our support team for more advanced troubleshooting steps. I just purchased a Ring Video Doorbell 3 and a Chime Pro (2nd Gen). Wouldn't even attempt to connect using a Samsung (・o・) January 23 by CeeChappy. I tried contacting Ring Support through chat and was sent the Pro kit. Hi neighbors! Have reset the router, tried a Samsung 10 and an Ipad. If there’s another way to hard reset, I would like to know. I went out and bought another one because I needed it, but now that I see this is a common issue, I hope there is a way to fix or replace it. Using an iPhone seemed to work for me. Highlighted. This has resulted in longer than normal wait times. If the Chime is offline, you'll want to try and reconnect it by setting it up again. If the setup continues to fails after the reset, please give our support team a call here. I had the first generation ring hardwired so I know everything works. No matter how long it is pressed for the ring light will not begin to blink. - Ring Pro is connected with the provided ring adapter so there should not be an issue with voltage. What happens when you try to walk through a new setup in the Ring App by following the steps under Set Up a Device? I have the exact same issue with my Ring Pro. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Last thing you could give a try is to reset the device by pressing and holding the button on the side for 30 seconds. Don’t waste your time calling this group. I plug it in and follow the app instructions and I get to the screen where it says to join the Ring Setup network, which my Android does, and then it just repeats asking me if the light is flashing green, join Ring Setup, then repeat again and again, never going anywhere. The Community is full of answers! - After I long pressed the side button, it seems to do a reset and after about 1-2mins, the top half is blinking in blue color. The Ring Chime Pro is a combination wifi extender and internal doorbell that only works with Ring devices and works best with devices that won’t be moved frequently, like a doorbell or stationary security camera. From there, attempt another setup. It’s not getting power. Tried connecting directly to WiFi and even restarted modem. I'm on this site because theres no clear link to Support that I can see. Now I am planning to return the doorbell back. If you want to set it up again, you'll need to use the Ring app to reconnect it to your WiFi network. Could you please give our support team a call at one of the numbers available here? What happens when you try to walk through a new setup in the Ring App by following the steps under Set Up a Device? Put device closer to the router and even tried using an extension cord and hanging next to the ring doorbell 2. britman98. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Make sure to keep your Chime plugged in during this process. @DeadRinger - you can view our contact page here. The chime is now reset to factory defaults. Now it just pulses white. My ring pro will not go into setup mode. If you are outside of the US, please read our response to COVID-19. In addition, the app says battery power as source, no indication that it's hooked to power source. It appears the Ring Chime will not connect to a wifi network on a channel greater than 9. Insert a pin or paperclip into the pinhole, then press and hold the reset button for 15 seconds. If you do not see a button on the side but instead a small hole, please get a paperclip or pin to … pen or the small end of the orange screwdriver and hold the reset button for 10 seconds. One - Download the Ring App. I even changes transformers just in case. I have the same issue. You will need to Chime to be plugged into an outlet and powered on. 4. If those did not work it would be best to contact support. When connecting the ring pro using the WiFi extender chime, it never finds the ring pro. Feel free to attach a screenshot of which part of the setup it fails at so I can take a look and offer some help. Keeps telling me my password is incorrect when I know it is correct! - Ring Pro was left connected to the power for a whole day before setting up.
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