If you've fallen behind on bill payments we encourage you to set up a flexible, catch-up payment plan by calling our customer service team at 1 800 BCHYDRO (1 800 224 9376). We look for exceptional people to bring new ideas and fresh thinking to BC Hydro. Reducing your usage can help lower your bills and make it easier to manage your electricity costs. Learn More. The program is available to residential customers only, for your primary residence: For customers in income-qualifying households, you can receive free energy-saving products that can help you save money on your electricity, water, and gas usage. The COVID-19 Relief Fund provides bill relief for BC Hydro residential and small business customers that have been hardest hit by the COVID-19 pandemic.Eligible residential customers can apply for a one-time bill credit of three times their average monthly bill amount. If you're having trouble keeping up with your BC Hydro bills and are falling behind on payments, we're here to help. To support our customers, we provided the COVID-19 Relief Fund. We ask that if you see our crews and contractors out in the field, please respect social distancing measures and maintain a physical distance of at least two metres. Since the COVID-19 pandemic began, BC Hydro has seen an increase in the number of customers seeking help with their BC Hydro bills. To be eligible for the COVID-19 Relief Fund, residential customers must be a residential account holder and have had their account since March 31, 2020 and they or their partner/spouse must have lost employment or income due to COVID-19, because of: In addition, customers have to be eligible for Employment Insurance, the Canada Emergency Response Benefit or B.C. For customers that do not meet the eligibility requirements for the the COVID-19 Relief Fund or the Customer Crisis Fund, BC Hydro offers payment deferrals and payment plans through its COVID-19 Customer Assistance Program. Log in MyHydro to set up a catch-up payment plan online, or request a plan by calling us at 1 800 BCHYDRO (1 800 224 9376). In addition to the COVID-19 Relief Fund, BC Hydro announced a COVID-19 Customer Assistance Program. The B.C. Learn More. The program is now closed. Get help. COVID-19 has created a new situation where our homes serve a variety of functions, from an office to a classroom, so we recognize the importance of minimizing planned outages. VANCOUVER: BC Hydro today announced it is accepting applications from residential customers for its COVID-19 Relief Fund; small business customers can start applying next week. We're continuing to monitor the situation closely and will implement new measures as the situation progresses based on information and advice provided by health authorities. If you had overdue payments and were facing disconnection prior to any additional financial hardship that arose from COVID-19, you may be eligible for a Customer Crisis Fund grant of up to $600. It has also increased cleaning at all facilities. To be eligible for the COVID-19 Relief Fund, residential customers must be a residential account holder and have had their account since March 31, 2020 and they or their partner/spouse must have lost employment or income due to COVID-19, because of: In addition, customers have to be eligible for either Employment Insurance, the Canada Emergency Response Benefit or B.C.’s Emergency Response Benefit for Workers and provide proof of their application or approval. Get the latest on our EV charging network at ev.bchydro.com. The program is now closed. VANCOUVER: BC Hydro today introduced a COVID-19 Customer Assistance Program to help customers experiencing financial hardship during the Coronavirus outbreak. As an essential service in the province with many critical assets, we're taking steps to protect our staff and facilities to ensure we're continuing to provide reliable power to our customers. Maximum grants available are $600 for customers who heat their homes with electricity, and $500 for customers with non-electrically heated homes (e.g. VANCOUVER: BC Hydro today announced it is accepting applications from residential customers for its COVID-19 Relief Fund; small business customers can start applying next week. Experiencing a temporary financial crisis? Get the latest news & tips from BC Hydro directly to your inbox. Copyright © 2020 BC Hydro. Small business customers that have had to close their business as a result of COVID-19 can apply starting next week to have their electricity charges waived for up to three months. National Child Benefit Supplement notice from ... BC Hydro and FortisBC ECAP Operations P.O. Box 8910 STN Terminal The benefit is further help for B.C. The fund was available from April 1 to June 30, 2020 and it provided eligible residential and small business customers with three months of financial relief on their BC Hydro bill… Out of an abundance of caution, we've isolated key areas, including our control centre. All Rights Reserved. Call us to report a power outage in your area or to get information you couldn't find online. Careers. "We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time," said Chris O'Riley, BC Hydro President and Chief Executive Officer. Customers have until June 30, 2020 to submit their application. Since the COVID-19 pandemic began, BC Hydro has seen an increase in the number of customers seeking help with their BC Hydro bills.
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